You rush to the ER but there is a two-hour wait. You need someone you trust to determine if your situation is critical and, if so, to make things happen. You’re facing major surgery or hospitalization and need someone you trust to alleviate your anxiety or fear. You and your family need information and questions answered in terms you can understand — before, during and after your hospitalization. You know infection and complications are real risks and you want a knowledgeable second set of eyes and ears with you around the clock. You’ve been diagnosed with a serious illness and your head is spinning. You need someone who knows what questions to ask and when to ask them. You want to get organized and put a healthcare plan together. If you ever find yourself in a scenario like one of these, where your health, safety and well-being are at risk, we’ll be there to watch over you.